This page is a courtesy translation. If there are differences, the Spanish version prevails.

Credits and refund policy

Last updated: October 2026

How credits work

• Each credit has a price always stated in US dollars. The first purchase is of at least 50 credits; the following ones can be of any amount.
• Before analyzing we show you the approximate credits. Credits that are not used remain available for other analyses.
• If your balance is not enough for the analysis, it does not start until you buy more credits.
• Credit validity: they do not expire.

When they are deducted

When you confirm the analysis, the estimated amount is reserved, with an additional margin, and when it ends only the actual consumption is deducted; the rest returns to your balance. You can cancel while the analysis is queued or paused, and the whole reservation is returned.

If the analysis is paused because of a problem with the AI provider, it resumes on its own. If it cannot resume within 24 hours, it is closed and all the reserved credits are returned.

Support questions are charged when sent and refunded if the AI does not answer.

Refunds

• If the analysis fails because of a platform error, the reserved or consumed credits are returned.
• A completed analysis is not refundable.
• Unused credits: they are not refunded in money, except for a duplicate charge or a system error, upon request within 30 days after payment.
• To request a review, write to our contact email with your account email and the analysis identifier.

Chargebacks and disputes

If you open a dispute with PayPal over a payment, the associated credits may be suspended while it is resolved.

Billing

If you need an official Mexican tax invoice (factura timbrada), the final price will change once taxes are added and the payment method will be different. To help you with the process, you can write to us in the 'Contact' section or contact your sales agent.